Return & Refund Policy

At CloudyTree Tea, your satisfaction means everything to us. We’re committed to providing high-quality products and a smooth experience from order to delivery. If something doesn’t feel right, we’re here to help.

✅ Satisfaction Commitment

We want you to feel good about every cup. If you're not fully satisfied with your order, just reach out within 20 days of your purchase — we’ll do our best to assist and make things right.

🔁 Returns & Refunds

We accept returns for products that are:

Unused

In original packaging

Reported within 20 days of your purchase

Unfortunately, we’re unable to offer refunds for items that have been opened, used, or damaged through normal or improper handling.

To request a return:

Email us at info@cloudytreetea.com within 20 days of your order

Include your order number and return reason

All returns must be approved by our team before being shipped back

Please include your order number and full name inside the return package

Customers are responsible for return shipping costs unless the item arrived damaged

📦 Damaged Items

We take care in packing your order, but if your product arrives with a physical defect or breakage:

Please contact us within 48 hours of delivery at info@cloudytreetea.com

Include clear photos of the damage

Outer box dents or creases are not considered product damage

Approved cases will receive a free replacement

🚚 Shipping & Delivery Disclaimer

While we strive to ship on time, delays due to couriers, customs, or other external factors may occasionally occur.

CloudyTree Tea is not responsible for packages that are lost, stolen, or delayed after dispatch.

For any delivery concerns, feel free to contact us at info@cloudytreetea.com — we’re always happy to assist.